Minor Service Outage
Highfive Service   Partial Outage
AWS Operational
AWS ec2-us-east-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
AWS rds-us-east-1   Operational
AWS elasticache-us-east-1   Operational
AWS cloudFront   Operational
Integrations Operational
Slack   Operational
3rd Party Operational
Twilio Phone Numbers   ? Operational
Twilio REST API   ? Operational
Twilio TwiML   ? Operational
Twilio PSTN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018

No incidents reported today.

Feb 21, 2018
Resolved - This incident has been resolved.
Feb 21, 04:05 PST
Monitoring - We have resolved the issue and are performing checks to verify the fix.
Feb 21, 03:54 PST
Identified - We have identified the root cause and are working on resolving it. Estimate next update will be in 20 minutes.
Feb 21, 03:34 PST
Investigating - We are investigating an issue with Highfive devices not being able to stay connected when meetings are moved to them.
Feb 21, 02:40 PST
Completed - The scheduled maintenance has been completed.
Feb 21, 02:25 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 21, 01:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 01:00 PST
Scheduled - We'll be undergoing emergency maintenance this morning to address the problems with the call-me feature (see http://status.highfive.com/incidents/v6y24k7my11q). We do not anticipate any resulting interruption.
Feb 21, 00:39 PST
Resolved - The call-me feature is now restored. We have made some minor changes to the functionality to protect our customers from fraudulent use by unauthorized guests.
Feb 21, 01:35 PST
Identified - Our call me feature is temporarily unavailable as we perform maintenance and make improvements.

We will update this incident when we have a more precise ETA for resolution.
Feb 17, 10:33 PST
Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 16, 2018
Resolved - We were able to push a fix that resolved the source of the problem, and all the features of the Highfive service have been fully restored.
Feb 16, 14:13 PST
Update - Through our mitigation strategies, Call Me and Dial Out are working again, however the root cause is not fully resolved. Please feel free to use these features again while we work to fully resolve the issue and prevent it from reoccurring. We will be doing our best to make sure the features continue to function while we work on addressing the root cause.
Feb 16, 11:57 PST
Update - The Call Me feature and Dial Out (from a Dolby Device) features are impacted at this time, and calls will not complete. We are working to restore service as quickly as possible in recognition of how important these features are to daily meetings.

For users joining by phone, the "Get a dial-in number instead" feature (just below the Call Me option on the page) is fully functional and can be used as a workaround in the meantime.
Feb 16, 10:43 PST
Investigating - We have had reports of the Call Me feature not connecting phones into Highfive meetings. We are investigating and will provide updates as soon as they become available.

If you are encountering this problem, you can have a meeting participant generate a dial-in number for you in the meantime and will be able to successfully join by phone that way.
Feb 16, 10:31 PST
Feb 15, 2018
Resolved - Dial Out and Call Me have been re-enabled for all countries. We've root caused the issue and have implemented mitigations to avoid this in the future.
Feb 15, 18:13 PST
Update - As part of our effort to resolve the Call Me phone connection delays, we have temporarily disabled the Dial Out and Call Me features to certain countries. Based on historical usage data and our forecasting, this should have no impact to the majority of calls over Highfive.

If you have trouble using Call Me, or the Dial Out feature from our Dolby Device, please reach out to our Support Team at help@highfive.com or calling us at 844-464-4445 and we can help determine the source of the problem and if it is related to this temporary state. We apologize for the inconvenience and are working to bring all countries back online as quickly as possible.
Feb 14, 22:47 PST
Monitoring - The delays reported earlier in connecting to meetings with the Call Me feature have recovered.

We are working with our upstream provider to continue monitoring the situation and are working to prevent this from occurring in the future.
Feb 14, 19:08 PST
Investigating - We are experiencing large delays in the time it takes to connect a number dialed via our Call Me feature to meetings. The calls are connecting, but they are taking minutes to complete when it typically only takes seconds. We are working to resolve the issue and apologize for the delays.
Feb 14, 17:39 PST
Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Completed - The scheduled maintenance has been completed.
Feb 9, 19:50 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 9, 19:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 17:01 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Feb 9, 13:53 PST
Feb 8, 2018

No incidents reported.