In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Highfive Service   Operational
AWS Operational
AWS ec2-us-east-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
AWS rds-us-east-1   Operational
AWS elasticache-us-east-1   Operational
AWS cloudFront   Operational
Integrations Operational
Slack   Operational
3rd Party Operational
Twilio Phone Numbers   ? Operational
Twilio REST API   ? Operational
Twilio TwiML   ? Operational
Twilio PSTN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Resolved - This incident has been resolved.
Jan 17, 09:35 PST
Update - We fully rolled out our mitigation strategy and all new meetings created, as of now, will work as intended. If you are in an affected meeting, joining a new meeting with a new name will resolve the problem. We are still investigating the root cause, and will leave this status page in the "monitoring" state for a while longer out of precaution.
Jan 17, 08:30 PST
Monitoring - We in the process of implementing a mitigation strategy for Highfive video and screenshare showing gray/black. The issues should resolve shortly. If you are currently in a meeting and experiencing this problem, leaving the meeting, renaming it, and rejoining will resolve it immediately.
Jan 17, 08:20 PST
Update - The video and screenshare appearing as a gray/black screen instead of the actual video or screenshare issue is reproducing in our lab. Our team is working to root cause and resolve as quickly as possible. More updates will be posted as they become available.
Jan 17, 07:50 PST
Investigating - We have gotten reports of Highfive video and screenshare showing gray/black instead of the intended video or screenshare. We are actively investigating.
Jan 17, 07:39 PST
Jan 16, 2018
Resolved - This incident has been resolved.
Jan 16, 11:37 PST
Monitoring - Highfive is now operating normally, but we are continuing to monitor the situation. All service functions (meetings, signing in, and using TVs) are operational again. We are investigating the root cause of the outage and taking steps to ensure better reliability in the future. We are very sorry for the disruption, and will look to improve our service based on what we learned today.
Jan 16, 10:53 PST
Investigating - We are currently experiencing an outage that appears to affect all parts of our system. Joining and creating meetings, moving to TVs, signing in, and other functionalities are unable to complete. Our entire team is working to resolve this as quickly as possible. Updates will be provided as they come in.
Jan 16, 10:23 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - We were able to resolve the issue with help from our upstream provider and all calls made from the Dolby device will now succeed.
Jan 8, 16:43 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 8, 15:11 PST
Update - We have isolated the cause of the Dolby device calling issues to an upstream service provider and are now working with their team to mitigate and resolve the problem.
Jan 8, 15:11 PST
Update - Our team is continuing to investigate, but do not have any additional information to report at this time.
The next update will be posted at 3:30pm Pacific.
Jan 8, 15:01 PST
Investigating - We are investigating reports of phone calls made from the Dolby device failing and also reports of phone calls made from the Dolby device connecting with no audio. We have managed to reproduce both, but only intermittently. Therefore, while we continue to work on root causing and resolving, if either of these are happening to you, please hang up and try again.
Our next update will be posted at 3:00pm Pacific.
Jan 8, 14:49 PST
Jan 7, 2018

No incidents reported.