All Systems Operational
Highfive Service Operational
AWS Operational
AWS ec2-us-east-1 Operational
AWS s3-us-standard Operational
AWS route53 Operational
AWS rds-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS cloudFront Operational
Integrations Operational
Slack Operational
3rd Party Operational
Twilio Phone Numbers ? Operational
Twilio REST API ? Operational
Twilio TwiML ? Operational
Twilio PSTN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2017

No incidents reported today.

Jan 18, 2017
Completed - The scheduled maintenance has been completed.
Jan 18, 21:54 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:01 PST
Scheduled - We'll be doing some proactive maintenance tonight and don't expect any interruption in services.
Jan 18, 17:13 PST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017
Resolved - The restoration of the data is complete. All customers should see their dashboards fully populated.
Jan 11, 09:26 PST
Monitoring - The restoration of the data is proceeding well, and should complete in the next few hours. Most customers should already see their dashboards fully populated again. Next update no later than 18:00 UTC.
Jan 11, 04:12 PST
Update - We have started a process to restore the missing data and expect it to be fully completed in approximately 6 hours. Next update will be no later than 16:00 UTC.
Jan 11, 01:14 PST
Update - The data beginning on December 23rd, 2016 is present, so Admins will be able to review Insights from about Christmas through today with no problems. This means that all analysis needed to be done for 2017 will be accurate, even while we work to restore the 2016 information.
Jan 10, 12:41 PST
Identified - We found that the "Insights" data from the Domain Dashboard page is missing, meaning that call data will not populate or be able to be downloaded. The data is not lost however, and we are in the process of restoring this information as quickly as possible.
Jan 10, 12:28 PST
Jan 10, 2017
Completed - The scheduled maintenance has been completed.
Jan 10, 22:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes!
Jan 10, 10:12 PST
Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017

No incidents reported.