This incident has been resolved.
Jan 17, 09:35 PST
We fully rolled out our mitigation strategy and all new meetings created, as of now, will work as intended. If you are in an affected meeting, joining a new meeting with a new name will resolve the problem. We are still investigating the root cause, and will leave this status page in the "monitoring" state for a while longer out of precaution.
Jan 17, 08:30 PST
We in the process of implementing a mitigation strategy for Highfive video and screenshare showing gray/black. The issues should resolve shortly. If you are currently in a meeting and experiencing this problem, leaving the meeting, renaming it, and rejoining will resolve it immediately.
Jan 17, 08:20 PST
The video and screenshare appearing as a gray/black screen instead of the actual video or screenshare issue is reproducing in our lab. Our team is working to root cause and resolve as quickly as possible. More updates will be posted as they become available.
Jan 17, 07:50 PST
We have gotten reports of Highfive video and screenshare showing gray/black instead of the intended video or screenshare. We are actively investigating.
Jan 17, 07:39 PST