All Systems Operational
Highfive Service   Operational
AWS Operational
AWS ec2-us-east-1   Operational
AWS s3-us-standard   Operational
AWS route53   Operational
AWS rds-us-east-1   Operational
AWS elasticache-us-east-1   Operational
AWS cloudFront   Operational
Integrations Operational
Slack   Operational
3rd Party Operational
Twilio Phone Numbers   ? Operational
Twilio REST API   ? Operational
Twilio TwiML   ? Operational
Twilio PSTN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018
Resolved - All servers have been addressed and all Highfive meetings are working successfully.
Jun 17, 20:09 PDT
Update - The servers that host the vast majority of Highfive meetings are successfully able to host calls again. We are continuing to work on the remaining servers to bring service back 100%.
Jun 17, 19:55 PDT
Identified - The issue has been identified as a server problem and the team is working on a mitigation strategy and resolution now. We should have another update available shortly.
Jun 17, 19:50 PDT
Investigating - Joining (or creating) meetings currently fails (it results in a Highifve showing a black screen with no other attendees), and attempting to move to TV is unresponsive. We are working to restore service as quickly as possible. Updates will be posted as soon as they become available.
Jun 17, 19:26 PDT
Jun 16, 2018

No incidents reported.

Jun 15, 2018
Completed - The scheduled maintenance has been completed.
Jun 15, 21:16 PDT
Verifying - Verification is currently underway for the maintenance items.
Jun 15, 19:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:00 PDT
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Jun 15, 00:11 PDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - We isolated the issue to a problem on a small set of servers, which is why some downloads worked while others did not. The issue has been resolved and the CSV file is accessible for all customers again.
Jun 12, 12:59 PDT
Investigating - Usage data (found via the Admin Dashboard) is currently unavailable for some customers. We are actively investigating and will have updates as soon as we learn more.
Jun 12, 10:51 PDT
Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.