All Systems Operational
Highfive Service Operational
Integrations Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021
Completed - The scheduled maintenance has been completed.
Mar 5, 20:35 PST
Verifying - Verification is currently underway for the maintenance items.
Mar 5, 19:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Mar 4, 11:16 PST
Mar 4, 2021

No incidents reported.

Mar 3, 2021
Resolved - We have cross-checked against our logging and have definitively affirmed that the problem was limited to a single server and is not affecting any current call sessions. Root cause investigation continues but the outage is fully resolved at this time.
Mar 3, 13:57 PST
Monitoring - We have found no evidence of other servers being affected by the issue so we're fairly confident that service is fully restored. We are continuing to monitor closely while investigating the root cause of the isolated problem.
Mar 3, 13:28 PST
Identified - We have narrowed the problem down to a single bad server resource that has been removed from active service. That server was serving calls for customers mostly located in the western United States. We're currently looking to confirm that the problem is not affecting any other servers. Calls should be working normally.
Mar 3, 13:17 PST
Investigating - We are currently investigating failures for some video calls starting on Highfive.
Mar 3, 13:09 PST
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - This issue has been fully resolved.
Feb 26, 16:41 PST
Investigating - We are investigating the cause of errors when trying to invite additional meeting participants from within an existing meeting by using the participant panel. The message reads "Error retrieving Slack channels. Please try again". This message appears no matter what is entered in the box (so you are unable to invite using either Slack or email).

All other methods of inviting someone to join a meeting are still working.
Feb 25, 17:06 PST
Feb 25, 2021
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.