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All Systems Operational
Highfive Service
Operational
Integrations
Operational
Slack
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2019
No incidents reported today.
Aug 21, 2019
No incidents reported.
Aug 20, 2019
Resolved -
This incident has been resolved.
Aug 20, 11:31 PDT
Aug 20, 11:31 PDT
Monitoring -
The issue has been identified, and a fix has been released. However, the devices will not go look for the fix until 2am (local time where the device is located) tomorrow, or if it is rebooted. Therefore we strongly recommend that you reboot your devices (using the "reset" button on the back of the camera, or by unplugging it and plugging it back in) to have them back in a working state.
Aug 19, 08:22 PDT
Aug 19, 08:22 PDT
Update -
Premium units are also affected, however they do not show the "updating" message. Instead, they are simply unresponsive when moving to the TV.
With every unit we have tested, restarting (the Highfive camera or the DVR hub) is all that is needed to resolve the issue. We are working on pushing a fix to all devices, but in the meantime, please reboot your unit to restore service.
Aug 19, 07:03 PDT
With every unit we have tested, restarting (the Highfive camera or the DVR hub) is all that is needed to resolve the issue. We are working on pushing a fix to all devices, but in the meantime, please reboot your unit to restore service.
Aug 19, 07:03 PDT
Investigating -
We are aware that some Highfive room devices are currently displaying a message about "updating" with the status bar stuck at 0%. Our team is focused on restoring functionality ASAP and an update will be posted shortly with any additional details we gather.
In our lab we were able to immediately restore functionality for our Select and Plus units by unplugging the camera and plugging it back in. Please try this step if you have a Select or Plus camera.
Aug 19, 06:20 PDT
In our lab we were able to immediately restore functionality for our Select and Plus units by unplugging the camera and plugging it back in. Please try this step if you have a Select or Plus camera.
Aug 19, 06:20 PDT
Aug 19, 2019
Resolved -
Google has resolved the authentication issue and the "sign in with Google" option is now showing again for all Highfive log ins (for G Suite users).
Aug 19, 13:35 PDT
Aug 19, 13:35 PDT
Update -
Google's progress on the authentication problem can be tracked here - https://status.cloud.google.com/incident/developers-console/19008
Aug 19, 12:24 PDT
Aug 19, 12:24 PDT
Monitoring -
We are aware that G Suite's authentication method (Google oauth) is currently not working. If you use G Suite for single sign on, you will not be able to log in to Highfive via this method.
Our fallback mechanism is working correctly, so for the time being, G Suite users that need to log in to Highfive will not see the "sign in with Google" option, but instead, authenticate using our email method. Steps describing how to do this are built into the product and users will see it as part of their log in.
Aug 19, 11:40 PDT
Our fallback mechanism is working correctly, so for the time being, G Suite users that need to log in to Highfive will not see the "sign in with Google" option, but instead, authenticate using our email method. Steps describing how to do this are built into the product and users will see it as part of their log in.
Aug 19, 11:40 PDT
Aug 18, 2019
No incidents reported.
Aug 17, 2019
Completed -
The scheduled maintenance has been completed.
Aug 17, 20:26 PDT
Aug 17, 20:26 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 17:00 PDT
Aug 17, 17:00 PDT
Scheduled -
We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Aug 16, 18:45 PDT
Aug 16, 18:45 PDT
Aug 16, 2019
No incidents reported.
Aug 15, 2019
No incidents reported.
Aug 14, 2019
No incidents reported.
Aug 13, 2019
No incidents reported.
Aug 12, 2019
No incidents reported.
Aug 11, 2019
No incidents reported.
Aug 10, 2019
No incidents reported.
Aug 9, 2019
Completed -
The scheduled maintenance has been completed.
Aug 9, 19:36 PDT
Aug 9, 19:36 PDT
Verifying -
Verification is currently underway for the maintenance items.
Aug 9, 19:10 PDT
Aug 9, 19:10 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 17:00 PDT
Aug 9, 17:00 PDT
Scheduled -
We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Aug 8, 17:05 PDT
Aug 8, 17:05 PDT
Resolved -
This incident has been resolved.
Aug 9, 15:09 PDT
Aug 9, 15:09 PDT
Investigating -
We are currently investigating an issue that is preventing download of usage history CSV data from the admin dashboard. The system is performing normally otherwise; there are no known issues with hosting meetings on Highfive.
Aug 9, 14:24 PDT
Aug 9, 14:24 PDT
Aug 8, 2019
No incidents reported.