We have cross-checked against our logging and have definitively affirmed that the problem was limited to a single server and is not affecting any current call sessions. Root cause investigation continues but the outage is fully resolved at this time.
Mar 3, 13:57 PST
We have found no evidence of other servers being affected by the issue so we're fairly confident that service is fully restored. We are continuing to monitor closely while investigating the root cause of the isolated problem.
Mar 3, 13:28 PST
We have narrowed the problem down to a single bad server resource that has been removed from active service. That server was serving calls for customers mostly located in the western United States. We're currently looking to confirm that the problem is not affecting any other servers. Calls should be working normally.
Mar 3, 13:17 PST
We are currently investigating failures for some video calls starting on Highfive.
Mar 3, 13:09 PST