This incident has been resolved.
Aug 20, 11:31 PDT
The issue has been identified, and a fix has been released. However, the devices will not go look for the fix until 2am (local time where the device is located) tomorrow, or if it is rebooted. Therefore we strongly recommend that you reboot your devices (using the "reset" button on the back of the camera, or by unplugging it and plugging it back in) to have them back in a working state.
Aug 19, 08:22 PDT
Premium units are also affected, however they do not show the "updating" message. Instead, they are simply unresponsive when moving to the TV.
With every unit we have tested, restarting (the Highfive camera or the DVR hub) is all that is needed to resolve the issue. We are working on pushing a fix to all devices, but in the meantime, please reboot your unit to restore service.
Aug 19, 07:03 PDT
We are aware that some Highfive room devices are currently displaying a message about "updating" with the status bar stuck at 0%. Our team is focused on restoring functionality ASAP and an update will be posted shortly with any additional details we gather.
In our lab we were able to immediately restore functionality for our Select and Plus units by unplugging the camera and plugging it back in. Please try this step if you have a Select or Plus camera.
Aug 19, 06:20 PDT