Monitoring - We were able to work quickly with Barracuda, so our traffic is allowed while we investigate further.

Anyone trying to sign in via our email method should not expect any problems, and anyone that was having trouble will be able to retry now.
Nov 17, 10:49 PST
Identified - We have identified an issue where our sign-in emails (and a few other various system emails) are being blocked by Barracuda Reputation System and therefore are unable to arrive for users. We are working on resolving this with Barracuda directly, but also have a workaround that has helped customers get past this more immediately.
The workaround requires manual action from someone with access to the security appliance. If this is you, please reach out to us at help@highfive.com or by calling us at 844-464-4445 (press 2 for support) and we can work with you on this.
Nov 17, 10:42 PST
Highfive Service Operational
Integrations Operational
Slack Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2020

No incidents reported today.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 20:05 PST
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 19:14 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:01 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Nov 19, 18:38 PST
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 18:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST
Scheduled - We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Nov 20, 16:24 PST
Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - This incident has been resolved.
Nov 17, 10:34 PST
Update - This issue has been fully resolved.
Oct 12, 09:48 PDT
Update - This will not prevent any meetings from being scheduled. To add Highfive meetings, affected users can simply sign in for each calendar event they create and everything after that will work correctly.

However, clearly no one should have to sign in each time a meeting is created, so this is our highest priority.
Oct 6, 16:01 PDT
Update - This appears to only be happening in the Chrome browser and is affecting all users (previously reported as only some).
Oct 6, 15:56 PDT
Investigating - When creating a O365 meeting event in Outlook and adding a Highfive meeting, users are unexpectedly being asked to log in every time.

This only occurs when using the Highfive add-in (this is the one that opens a sidebar fly-out), and not with the VSTO plug-in (which is used for older versions of Outlook).
Oct 6, 15:55 PDT
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.