Get email notifications whenever Highfive creates, updates or resolves an incident.
Get text message notifications whenever Highfive creates or resolves an incident.
Visit our support site.
All Systems Operational
Highfive Service
Operational
Integrations
Operational
Slack
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2019
No incidents reported today.
Jun 24, 2019
No incidents reported.
Jun 23, 2019
No incidents reported.
Jun 22, 2019
No incidents reported.
Jun 21, 2019
No incidents reported.
Jun 20, 2019
No incidents reported.
Jun 19, 2019
Resolved -
We have pushed a hot fix to the Chrome Store and it will update automatically within the next couple of hours. If you want the update faster, simply restart Chrome and it should auto-check for updates upon restart.
Jun 19, 12:04 PDT
Jun 19, 12:04 PDT
Investigating -
We are aware of an issue with the Highfive Google Calendar extension. After editing and saving a calendar event, clicking the “JOIN VIDEO MEETING” button will take you and your Guests to the incorrect meeting link. This only impacts Google Calendar users.
As a simple, temporary workaround, click on the Highfive meeting link displayed in the event’s description field. This will take you to the correct meeting.
Jun 19, 08:12 PDT
As a simple, temporary workaround, click on the Highfive meeting link displayed in the event’s description field. This will take you to the correct meeting.
Jun 19, 08:12 PDT
Jun 18, 2019
Resolved -
This incident has been resolved.
Jun 18, 11:26 PDT
Jun 18, 11:26 PDT
Monitoring -
This only impacts customers that use Google Calendar.
Due to a Google calendar outage (which can be tracked here - https://www.google.com/appsstatus#hl=en&v=status), customers that use G-Suite may have calendar events may be missing from the LCD screen of the Conference Phone. In addition, the calendar bar at the bottom of the Highfive home screen will be unavailable, and scheduling future meetings from within Highfive will not complete.
Everything will to return to normal once the issue is resolved on Google's side and we look forward to that happening as soon as possible.
Jun 18, 08:08 PDT
Due to a Google calendar outage (which can be tracked here - https://www.google.com/appsstatus#hl=en&v=status), customers that use G-Suite may have calendar events may be missing from the LCD screen of the Conference Phone. In addition, the calendar bar at the bottom of the Highfive home screen will be unavailable, and scheduling future meetings from within Highfive will not complete.
Everything will to return to normal once the issue is resolved on Google's side and we look forward to that happening as soon as possible.
Jun 18, 08:08 PDT
Jun 17, 2019
Resolved -
The issue has been identified and resolved, all customer Highfive URLs are working again as normal.
Jun 17, 09:33 PDT
Jun 17, 09:33 PDT
Investigating -
We are aware of a certificate error being displayed for companies that have implemented custom domains with Highfive. The meeting URL does not resolve to the Highfive meeting.
As a temporary workaround, you can use the non-customized version of your Highfive meeting URL (it will be structured as .highfive.com/ ) for creating meetings.
Additional updates will be posted as we learn more, and as always please feel free to reach out to our support team by emailing help@highfive.com or calling us at 844-464-4445 (ext 2) with any questions.
Jun 17, 07:23 PDT
As a temporary workaround, you can use the non-customized version of your Highfive meeting URL (it will be structured as .highfive.com/ ) for creating meetings.
Additional updates will be posted as we learn more, and as always please feel free to reach out to our support team by emailing help@highfive.com or calling us at 844-464-4445 (ext 2) with any questions.
Jun 17, 07:23 PDT
Jun 16, 2019
No incidents reported.
Jun 15, 2019
No incidents reported.
Jun 14, 2019
Completed -
The scheduled maintenance has been completed.
Jun 14, 20:15 PDT
Jun 14, 20:15 PDT
Verifying -
Verification is currently underway for the maintenance items.
Jun 14, 19:28 PDT
Jun 14, 19:28 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 17:02 PDT
Jun 14, 17:02 PDT
Scheduled -
We'll be undergoing regular maintenance tonight to bring you new features and bug fixes! Although our maintenance window lasts for five hours, Highfive meetings will be unaffected for most of this time. The only potential interruption would be when our servers are restarted at 19:00, and they are back up within about 30 min.
Jun 14, 02:59 PDT
Jun 14, 02:59 PDT
Jun 13, 2019
No incidents reported.
Jun 12, 2019
No incidents reported.
Jun 11, 2019
No incidents reported.